Refund policy

You may request a refund or resend if:

  • Damaged Items — Provide clear photos or videos showing the damage.

  • Incorrect Item Received — Provide photos showing the wrong item and packaging.

  • Missing Items — Provide an unboxing video showing the package being opened.

  • Package Lost in Transit — If tracking shows no movement or carrier confirms loss.

  • Severely Delayed Orders — If delivery exceeds CJ’s maximum delivery window.


Not Eligible for Refund

  • Buyer’s remorse (“I changed my mind”).

  • Incorrect shipping address provided by customer.

  • Items damaged due to misuse, crashes, water, or modifications.

  • Successful delivery confirmed by tracking.


Dispute Window

  • Disputes must be submitted within 7 days of delivery.

  • DroneArc will file disputes with CJ on your behalf.


Returns

Some disputes require returning the product to CJ’s warehouse in China. Return shipping costs are the customer’s responsibility unless CJ confirms supplier error.


Refund Processing Time

Refunds are issued 3–7 business days after CJ approves the dispute.